Easy Confrontations: How To Be Assertive Without Conflict

After many years of working with offenders and managing staff, I’ve slowly learned to overcome my fear of confrontation. At first, when a tattooed up gang member would yell at me and cry and threaten, I would fold like deck-chair. Slowly, over time, I learned to use exercises, templates and courage to become more assertive. This built my confidence which in turn built my assertiveness. By stepping out of my comfort zone a little more each day, I finally got to the point where I was ready to face any challenger. Read More